Houston Marriott Westchase - Houston, Texas

Giorgio Mancuso

Angosciante. Ci sono stato in parecchie occasioni negli ultimi 15 anni, sempre per motivi di lavoro. Il problema è che questo hotel non si è mai aggiornato e non è stato mantenuto nel tempo per cui la qualità della struttura, camere, cibo, etc è andata sempre più deterionandosi. La stessa cosa vale per gli hotel nella stessa zona immagino...

hastapronto2001

Appena rientrato da una settimana di soggiorno per business, ancora scottato da un'esperienza deludente a tratti irritante. Le camere al terzo piano dotate di aria condizionata rumorosa, non spegnibile e soprattutto non funzionante; quindi rumore e freddo nonostante il termostato dettato a 85 gradi . Asciugacapelli non funzionante per tutta la settimana. Stanze mal riordinate con indumenti rimasti sul letto e scopa dimenticata per due giorni in stanza. Su questi punti nonostante i solleciti ai camerieri di turno, nessun riscontro . Terribile inoltre l'esperienza con le receptionist, distratte con perdita di documenti e poco disponibili ad aiutare il cliente per questioni banali. Colazione buona ma con camerieri sempre distratti e poco attenti alle esigenze del cliente. Salvo la location interna, molto accattivante nel bar e negli ascensori ma nel complesso chiederò alla mia azienda di non prenotare più questo albergo.

Fabiano Bagiolo

Exellent hotel. Big rooms with nice fornirniture.

Sue P

This hotel consistently does a nice job. I would especially compliment Blen who works mornings in the M club. She is wonderful! It’s like seeing an old friend or family when I see her. And she is excellent at customer service! Hopefully she will be there every time I visit!

Michael K

The M Club staff is great. Bren always does a great job at breakfast and is great to see there as I stay here regularly. The rest of the team in the lounge is great too. The food selection is good. The gym is now in good shape. Need to replenish towels a bit more though.

Lani Lani Adventures

I recently had the pleasure of staying at Houston’s Merritt Westchase Hotel, and I must commend one employee in particular: Mr. Harris Jr. From the moment I arrived, he showcased an exceptional level of professionalism and courtesy that truly enhanced my experience.

Harris Jr. greeted me with a warm smile and immediately made me feel welcome. His knowledge about the hotel and the surrounding area was impressive; he provided me with insightful recommendations for dining and entertainment, which made my stay even more enjoyable. It was evident that he genuinely cares about the guests and takes pride in his work.

Throughout my stay, Harris Jr. was always approachable and willing to help with any questions or requests I had. Ensuring I had everything I needed for a comfortable stay, he went above and beyond to make sure I felt valued.

Overall, Harris Jr.’s professionalism, courtesy, and informative nature set a high standard for customer service. He is a true asset to the Merritt Westchase Hotel, and I look forward to returning, knowing that I will be greeted by such a dedicated and friendly staff member. Highly recommended!

Matthew D

I've been staying at this property pretty regularly for the past 3 years. Every time I'm a guest it's a great experience. The staff is always friendly (shout out to Blen and the breakfast crew for always being amazing) and helpful, the rooms are always clean. ||You can't walk much in Houston, but there is a Plaza right next door you can walk to that has solid food options if you don't feel like driving.

Samantha Pryor-Miller

Impressive service in the lounge from Amber and Savannah! They really took pride in the presentation of prepared foods and there was an incredible selection of drinks. There's lots of construction going on, so it's hard to work from the rooms during the day. But the updates are much needed in this very brown hotel. I was impressed by the friendly service of the bellmen, security, and JJ - who helped me locate a missing item. The cosmetic updates will help the building match the amazing people working inside!